Customer Service


We want to make sure your shopping at Our Online Store is as simple as possible. Our Customer Service staff is dedicated to make sure that you are 100% satisfied with our products and service.

Many of your questions may have already been answered in our Frequently Asked Questions (FAQ) pages.

Questions about Our Online Store or Your Order?
Contact us in any of the following ways:

  • Contact us online
  • Call Smucker's® Customer Service Toll Free: 1-800-742-6729 (Monday through Friday, 8am to 5pm ET)
  • Call Smucker's® Pet Foods Customer Service Toll Free: 1-800-252-7022 (Monday through Friday, 9am to 5pm ET)
  • Call Natural Balance Pet Foods® Customer Service Toll Free: 1-800-829-4493 (Monday through Friday, 9am to 5pm PDT)

Questions about our Company, our brands or our products?
Contact Corporate Customer Service.

IDEA SUBMISSION POLICY
The J. M. Smucker Company always welcomes consumer feedback and appreciates your interest in sharing your thoughts with us. However, it is our Company policy not to accept or consider unsolicited ideas from outside the Company, including ideas for new or improved products or packaging, technologies, product names, or promotion or marketing strategies. Our research and technical staff continuously work to improve our products and methods and develop new products. The development process for new items may continue for several years before being introduced to our customers.

Should you submit an idea to our Company, despite our policy, we will treat the information as non-confidential and non-proprietary and our Company will be free to use the information for any purpose and will not be obligated to return or acknowledge receipt of your submitted information.