About our Online Store
Q. How can I reach a Smucker's® Customer Service Representative?
A. There are a number of ways to reach us. Click here to discover which option will be most convenient for you.
Q. I had signed up for Smucker's 1-2-3. Where can I find this page?
A. Smucker's 1-2-3 has been renamed Smucker's Registered Shopper. Simply click on
the "My Account" tab and log-in with your Smucker's 1-2-3 ID and password. You
will now see more features and benefits that have been added to your account.
Shopping Related Questions
Q. Can I send the same order to more than one person?
A. Yes. You can send the same order to multiple people. Simply add additional shipping addresses when you are at checkout.
Q. If I need to return something, what should I do?
A. If there is a problem with your order, please call us Toll Free
at 1-800-742-6729 or email us. We will make every effort to make
sure you are 100% satisfied.
Q. Is everything that's made by Smucker's available for purchase online?
A. No, but many of our best-selling products are available in grocery stores across the country. If you can't find the product you want, ask your grocery store manager to add it to the store. If that isn't possible, contact us and we will do whatever we can to help you.
Q. What different shipping options does Smucker's offer?
A. We offer a variety of shipping options. Click here for details.
Q. Where can I ship my order?
A. Currently, we can ship your order anywhere in the United States including Alaska and Hawaii. We cannot deliver to PO boxes or foreign addresses.
Registered Shopper Account
Q. What is Smucker's Registered Shopper?
A. Smucker's Registered Shopper is a service we provide to enrich your shopping experience. Register only once and enjoy faster shopping each time you shop at Smucker's Online Store.
Q. What are the benefits of signing up as a Registered Shopper?
A. By signing up as a Registered Shopper, you can receive the following benefits:
- Quick & Easy registration
- Faster and convenient checkout
- Personalized shopping experience
- No need to type in billing and shipping information every time you shop; we will make it easy for you
- Save up to 6 addresses for those special people on your gift list.
- Receive e-mails and newsletters with news from Smucker's and special sales at Our Online Store
- Manage your Account Information and make changes. Just type in your email address and password to sign in.
- And be assured, your registration is completely secure and private
Q. Once I register as a Registered Shopper, can I change my account information?
A. Yes. You can change your account information on file. Simply sign in and with your ID and password.
Privacy and Security
Q. Is my personal information safe?
A. Yes. All your personal information is stored and maintained in a secure database accessible only by you. We use Secure Sockets Layer (SSL) technology for our online transactions. This enables us to encrypt information that you provide to us in a secure and safe manner (including your name, address, e-mail, and credit card number). Only the last four digits of your credit card number will show up when confirming your order.
Q. Is Smucker's Online Store a secure website? Is my credit card information safe and secure?
A. Yes. Smucker's Online Store is a secure website. Smucker's is aware of the concerns regarding use of credit cards over the Internet. The system we use encrypts all credit card information into an indecipherable form. We decrypt the information upon receipt and immediately process your order. This safeguards the privacy and confidentiality of our online shoppers.
Q. What is Smucker's Privacy Policy?
A. To view Smucker's Privacy Policy, click here.
Although we make every effort to provide accurate information, we reserve the right to make corrections if an error does occur. We reserve the right to substitute any product with one of equal or greater value.
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