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About our Online Store
Q. How can I reach a Smucker's Customer Service Representative?
A. There are a number of ways to reach us. Click here to discover which option will be most convenient for you.
Q. I had signed up for Smucker's 1-2-3. Where can I find this page?
A. Smucker's 1-2-3 has been renamed Smucker's Registered Shopper. Simply click on
the "My Account" tab and log-in with your Smucker's 1-2-3 ID and password. You
will now see more features and benefits that have been added to your account.
Q. What is Smucker's guarantee?
Like everything good, and everything Smucker's, your complete satisfaction is guaranteed.
If any item ever falls short of your expectations, we insist you return it for a full, fast, and friendly refund.
Just call us Toll Free at 1-800-258-1928 or email us if there is a problem
with your order. We will make every effort to make sure you are 100% satisfied.
Shopping Related Questions
Q. Can I send the same order to more than one person?
A. Yes. You can send the same order to multiple people. Simply add additional shipping addresses when you are at checkout.
Q. If I need to return something, what should I do?
A. For returns or if there is a problem with your order, please call us Toll Free
at 1-800-258-1928 or email us. We will make every effort to make
sure you are 100% satisfied.
Q. Is everything that's made by Smucker's available for purchase online?
A. No, but many of our best-selling products are available in grocery stores across the country. If you can't find the product you want, ask your grocery store manager to add it to the store. If that isn't possible, contact us and we will do whatever we can to help you.
Q. What different shipping options does Smucker's offer?
A. We offer a variety of shipping options. Click here for details.
Q. Where can I ship my order?
A. Currently, we can ship your order anywhere in the United States including Alaska and Hawaii. We cannot deliver to PO boxes or foreign addresses.
Registered Shopper Account
Q. What is Smucker's Registered Shopper?
A. 'Smucker's Registered Shopper' is a service we provide to enrich your shopping experience. Register only once and enjoy faster shopping each time you shop at Smucker's Online Store.
Q. What are the benefits of signing up as a Registered Shopper?
A. By signing up as a Registered Shopper, you can receive the following benefits:
- Quick & Easy registration
- Faster and convenient checkout
- Personalized shopping experience
- No need to type in billing and shipping information every time you shop; we will make it easy for you
- Save upto 6 addresses for those special people on your gift list.
- Receive e-mails and newsletters with news from Smucker's and special sales at Our Online Store
- Manage your Account Information and make changes. Just type in your email address and password to sign in.
- And be assured, your registration is completely secure and private
Q. Once I register as a Registered Shopper, can I change my account information?
A. Yes. You can change your account information on file. Simply sign in and with your ID and password.
Privacy and Security
Q. Is my personal information safe?
A. Yes. All your personal information is stored and maintained in a secure database accessible only by you. We use Secure Sockets Layer (SSL) technology for our online transactions. This enables us to encrypt information that you provide to us in a secure and safe manner (including your name, address, e-mail, and credit card number). Only the last four digits of your credit card number will show up when confirming your order.
Q. Is Smucker's Online Store a secure website? Is my credit card information safe and secure?
A. Yes. Smucker's Online Store is a secure website. Smucker's is aware of the concerns regarding use of credit cards over the Internet. To address these concerns, we offer up-to-date risk-free shopping with an expanded emphasis on secure transactions. We have the latest security techniques and public key cryptography. The system we use encrypts all credit card information into an indecipherable form. We decrypt the information upon receipt and immediately process your order. This safeguards the privacy and confidentiality of our online shoppers.
Q. What is Secure Sockets Layer (SSL) technology?
A. Secure Sockets Layer (SSL) technology takes information and runs it through a set of steps that encrypt the message. This way, information cannot be read while it is being transferred over the internet. When information is received by the intended recipient, SSL decrypts the message, and checks whether it came from the correct sender and then verifies that it has not been tampered.
SSL makes use of Digital Certificates to authenticate one or both parties of an Internet transaction. A digital certificate is a means of binding the details about an individual or organization to a public key and it serves two purposes:
- First, it provides a cryptographic key that allows another party to encrypt information for the certificate's owner.
- Second, it provides a measure of proof that the holder of the certificate is who they claim to be - because otherwise, they will not be able to decrypt any information that was encrypted using the key in the certificate.
Smucker's Online Store uses this technology along with the digital certificate.
Q. What does Smucker's do with my information?
A. For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name and e-mail address (where possible).
We collect the following information from visitors to our Web site:
1) e-mail addresses of those who communicate with us via e-mail
2) aggregate information on what pages consumers access or visit
3) user-specific information on what pages consumers access or visit, and
4) information volunteered by the consumer, such as survey information and/or site registrations.
This information is used solely for sending you updates on special offers, discounts, promotions, recipes, products, and much more... If you do not want us to e-mail you with updates, you can turn off this option in your account.
Q. Does Smucker's share my information with other marketing partners?
A. Unless you opt in our marketing partner's programs, we will not share your personal information with other organizations for commercial purposes. If you do not want us to share your e-mail address with other companies or organizations, you can turn off this option in your account.
Q. What is Smucker's Privacy Policy?
A. To view Smucker's Privacy Policy, click here.
Although we make every effort to provide accurate information, we reserve the right to make corrections if an error does occur. We reserve the right to substitute any product with one of equal or greater value.
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